Privacy policy
Last updated: 6 November 2026 · Applies to Dear Us from the Microsoft Store and the Dear Us cloud service.
Who we are
Dear Us is made by Anthony Chaaya, an individual developer in Lebanon, publishing under the name axiant. (a personal brand, not a registered company). In this policy, "we" means me. Contact: dearus@axianthq.com.
What stays on your devices
Your journal, photos, videos, letters, time capsules, plans, answers and Cupid chats are stored on your own PCs. Backups you turn on go to a folder you choose, for example your own OneDrive, Google Drive, iCloud Drive or Dropbox. Backups made by the Microsoft Store edition are encrypted with your space key, so those companies can't read them either.
What our cloud stores, and for how long
| Data | Why | How long |
|---|---|---|
| Your email address and a hashed password (Argon2id; the password itself is never stored) | Your account | Until you delete the account |
| Which accounts share a space, your devices' names, and while you use direct transfers, each device's address on your home network | Delivering updates to the right devices | Until you remove the device or delete the account |
| Encrypted updates and encrypted photo/video pieces, with their sizes and times | Carrying them to your partner's and your other devices. They're encrypted on your device; we can't read them. | Deleted as soon as every device has them, and at most 30 days |
| Your plan: trial end date, Premium end date, monthly counters (cloud photo space used, Cupid arrows), and Paddle's subscription, customer and transaction IDs (not your card or address: those stay with Paddle) | Providing the plan you're on | While the space exists, and purchase records as long as the law requires |
| Reports you send about a Cupid answer: the reason, your note, and the answer's text if you choose to include it | Making Cupid safer and better | Up to 1 year |
| Password-reset codes (stored hashed) | Letting you choose a new password | 30 minutes |
| Short technical logs (for example errors and times, possibly IP addresses) | Keeping the service running and secure | A few weeks at most |
Cupid
When you use Cupid, only what's needed for that request is sent: the messages you type to Cupid (with a few earlier messages of that chat), a shortlist of questions, or your date-idea filters (and open bucket-list titles only if you allow it in Settings). Never your journal, letters, time capsules, photos or videos. Requests go through our server to Google's Gemini API (paid tier, where Google doesn't use them to improve its products) and are not stored by us. Your Cupid chat history stays on your PC.
Who helps us run the service
| Provider | What for |
|---|---|
| Hetzner Online GmbH (servers in the EU) | The server and database |
| Cloudflare (R2) | Temporary storage of encrypted photo/video pieces in transit |
| Google (Gemini API) | Cupid's answers |
| Resend | Sending password-reset emails |
| Paddle.com | Payments, as our reseller and Merchant of Record. Paddle collects and processes your payment and billing details under its own privacy policy; we never see your card. |
| Microsoft | Distributing the app through the Microsoft Store |
Some of these providers may process data outside your country. We only share what each one needs for its job.
Your choices and rights
- Delete your account anytime in the app: Settings → Partner sync → Delete my account. Your memories stay on your PC; your partner keeps your shared space.
- Ask us for a copy of the account data we hold, or to correct it: write to dearus@axianthq.com.
- Stop sharing with your partner anytime: Settings → Partner sync → Disconnect from my partner. Nothing is shared from then on; what's already on each PC stays there.
- Cancel Premium anytime: Settings → Your plan → Manage subscription.
Security
Everything between your devices is sealed with XChaCha20-Poly1305 using your space key, which is created on your device and shared with your partner only through the invite code. Connections to our server use HTTPS. Keep your 24-word recovery phrase safe: we can't recover your space key for you.
Children
Dear Us is not meant for children under 16.
Changes
If this policy changes in a way that matters, we'll say so in the app before it applies.