Refund policy

Last updated: 6 November 2026

In short: changed your mind? Ask within 14 days for a full refund. No questions about why.

Premium (monthly or yearly)

You can ask for a full refund of a Premium payment within 14 days of that payment, including renewals. After 14 days, you can cancel at any time and keep Premium until the end of the period you paid for; that period isn't refunded.

Cupid arrows

You can ask for a full refund of an arrow pack within 14 days of buying it, as long as you haven't used arrows from that pack yet.

How to ask

Payments are handled by our reseller Paddle.com, the Merchant of Record for all our orders. To get a refund, either:

use the link in your Paddle receipt email, or go to paddle.net and look up your order, or
write to dearus@axianthq.com with the email on your receipt.

Refunds go back to the way you paid, usually within 5–10 days. After a Premium refund, your shared space returns to the free plan; your memories aren't affected.

This policy doesn't limit any right to cancel or get a refund that the law of your country gives you.