Terms of use

Last updated: 6 November 2026

In short: Dear Us is a private journal for two, made by one person. Your memories are yours and stay on your devices. Be kind, don't misuse the service, keep your recovery phrase safe, and remember that Cupid is an AI that can be wrong.

1. Who you're agreeing with

Dear Us ("the app") and its cloud service are made by Anthony Chaaya, an individual developer in Lebanon publishing as axiant., a personal brand and not a registered company ("I", "we"). By using the app you agree to these terms and to the privacy policy. If you got the app from the Microsoft Store, Microsoft's terms for the Store also apply to the download. Purchases are made through Paddle (see section 7).

2. Your account

You need to be at least 16 to use Dear Us.
Give a real email address you can read, keep your password private, and tell us if you think someone else is using your account.
One account is for one person. You can use it on several of your own devices.
You can delete your account anytime in the app (Settings → Partner sync → Delete my account).

3. Your memories

Everything you write, photograph or film in Dear Us belongs to you. We don't claim any rights to it.
Your memories are encrypted on your devices with a key only you and your partner have. We can't read them, and we can't recover that key. Keep your 24-word recovery phrase safe and turn on backups. If you lose every device and the recovery phrase, nobody can bring your memories back.
We keep the cloud service running as well as we can, but the app is designed so that your memories never depend on it: they're stored on your own PCs.

4. Sharing with your partner

Dear Us shares your memories only with the person you invite with your invite code, and with your own linked devices. Only invite someone who wants to be connected with you. Either of you can disconnect at any time (Settings → Partner sync → Disconnect from my partner). From then on nothing more is shared, but what was already shared stays on the other person's devices; it can't be taken back remotely.

5. Using it kindly

Don't use Dear Us to break the law, to harass, threaten or monitor someone without their consent, to share content you have no right to share, or to harm children. Don't try to break into, overload or reverse-engineer the cloud service, or get around plan limits. We may suspend accounts that do.

6. Cupid (AI)

Cupid's answers are generated by AI (Google Gemini). They can be wrong, incomplete or unsuitable.
Cupid is for ideas and kind words, not professional advice. He's not a therapist, doctor, lawyer or counsellor. If you or someone else is in danger, contact local emergency services.
Only what you send to Cupid is shared with the AI provider, as explained in the privacy policy. You can report any answer with the Report button.
Using Cupid takes "arrows": a monthly allowance depending on your plan, plus any extra arrows you buy. Arrows have no cash value.

7. Plans and purchases

Downloading Dear Us from the Microsoft Store is free. When your partner joins your shared space, you both get a 30-day free trial with everything unlocked.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to your purchase.
Dear Us Premium ($3.99 a month or $29.99 a year, plus any taxes Paddle adds for your country) covers both partners in a shared space. It renews automatically until you cancel it (Settings → Your plan → Manage subscription); it then stays active until the end of the period you paid for.
Extra Cupid arrows ($1.99 for 100) are a one-time purchase. They never expire and have no cash value.
Without Premium you keep using Dear Us for free, with the limits shown in the app (for example 100 MB of cloud photos and videos a month and 10 Cupid arrows a month). Your memories are never deleted or locked because of your plan.
Refunds: see our refund policy.
If prices or plans change, we'll tell you in the app beforehand; a change never applies to a period you've already paid for.

8. Changes and the end of the service

We may improve, change or remove features. If the cloud service ever has to close, we'll announce it in the app at least 60 days ahead. Your memories stay on your PCs and the app keeps working offline.

9. No warranty and limits of liability

Dear Us is provided "as is", without warranties of any kind, to the extent the law allows. To the extent the law allows, we're not liable for indirect or consequential damages or for lost data, and our total liability for any claim is limited to what you paid for Dear Us in the 12 months before it. Nothing here limits rights you have under consumer protection laws that can't be waived.

10. Ending your use

You can stop using Dear Us and delete your account at any time. We may suspend or close an account that seriously or repeatedly breaks these terms, and will tell you why unless the law prevents it.

11. Law

These terms are governed by the laws of Lebanon, without affecting any mandatory consumer protections of the country you live in.

12. Changes to these terms

If these terms change in a way that matters, we'll tell you in the app before the change applies. Questions: dearus@axianthq.com.